HipChat is great for bringing efficiency to communication within a company, but it’s not designed for chatting with groups or individuals on the outside, or across companies.
Because of this, those working in sales or partnerships tend to gravitate toward Skype (or email). This introduces substantial friction to situations when individuals from the two worlds—HipChat and Skype—need to collaborate on a problem.
Sameroom can be used to configure interoperability between HipChat and Skype to resolve this friction. For example, if the customer success team has a Skype group with a high-priority client who needs direct access to engineering or product, an appropriate HipChat room can be connected to the Skype group with a Sameroom Tube, for a bi-directional, real-time integration.
Setting this up is a two-step process:
- Step 1: Add your HipChat and Skype accounts to Sameroom;
- Step 2: Open a Tube by choosing your Skype group for Side A and HipChat room for Side B.
Once connected, you can fine-tune the integration by adjusting posting options.
If your company has teams on other platforms, such as Slack or Flowdock, that need to join in on the conversation, you can keep adding Tubes between the Skype group and chatrooms on other platforms—the resulting network will relay messages across all connected rooms.
The hush command can be used if a team wishes to keep certain messages local their own chatroom.