Remote service delivery is quickly becoming one of the primary means of completing professional service consulting engagements. The efficiencies associated with delivering expertise at scale in remote scenarios are replete: decreased travel time, expense, and wider access to expertise are only a few benefits achieved by enabling remote professional service teams.
While the efficiencies are clear, there are also drawbacks in the realm of communication and collaboration. Juggling time zones, adapting to new team communication and work styles are a few challenges. Even more complicated, what happens when each party has their own preference of collaboration tool—Slack, Skype, Hangouts? The implication is that teams delivering professional services must be flexible to the needs of the client and adopt new communication tools per engagement. This requires a consultant who have specific domain expertise to spend time setting up new enterprise chat identities with each new client engagement. Each identity's lifespan will last only for duration of the project. In this scenario, valuable time is spent replicating the same activity across every expert for each engagement.
What is the alternative? Instead of using new tools per engagement, teams can standardize on the tools they want to use and implement integrations between internal and external enterprise chat platforms during client engagements. For instance, using Sameroom, Consulting Team A who uses Slack can share private channels with Client Team B who uses HipChat and Client Team C who uses Google Hangouts. By doing so, all parties continue using the tool of their choice. Other key benefits include secure access control, speed of service delivery, and the ability to retain an archive that can be accessed beyond the duration of the engagement.
Aaron Lee of Pythian, a remote managed service delivery organization, sees this concept of internal standardization and integration with external team tools as a way to remove friction associated with the communication stack during consulting engagements. As he builds a hosting model for remote service delivery, Aaron sees how Sameroom can help consulting teams adapt to customer practices while still maintaining ownership of their communication across all experts and client engagements.
By providing integrations that federate enterprise communication platforms, Sameroom supports remote service delivery collaboration without replicating costs associated with evaluating and instantiating new communication platforms per engagement.
About Sameroom: Sameroom provides real-time interoperability gateways available for BroadSoft UC-One, Campfire, Cisco Jabber, Cisco Spark, Fleep, Flowdock, Gitter, Google Hangouts, HipChat, Intercom, IRC, Microsoft Skype for Business (Lync), Olark, Planio, Salesforce Chatter, Socialcast, Skype, Slack, Telegram, and Twitter. Sameroom can work with any other chat platform, given an API.
About Pythian: Pythian is a global IT services company that specializes in designing, implementing, and managing systems that directly contribute to revenue and business success. Pythian helps companies adopt disruptive technologies to advance innovation and increase agility. Pythian technical teams work as an integrated extension of client organizations to deliver continuous transformation and uninterrupted operational excellence using expertise in cloud, DevOps, big data infrastructure, advanced analytics, infrastructure management, and databases.