Atlassian’s HipChat, the “team chat that's actually built for business”, has a problem.
On HipChat’s Suggestions & Ideas portal, this problem is called “Let me be a member of and sign in to multiple accounts at once“. It’s the #1 feature request and has been for years. With 40% more votes than the #2 request, it’s as loud a cry for help as the people of the internet have ever seen.
Infuriatingly, HipChat marked this feature as “partially implemented” after rolling out the ability to be logged into multiple HipChat teams at once, with a unique user account per team—not even close to what the actual request is about.
This partial implementation was announced with so much aplomb and feel-good assurance that we couldn't believe our eyes and decided to confirm with HipChat that the crux of the issue indeed remains to be completely, comprehensively unsolved:
@sameroomhq Yes, we are exploring that as well.— Atlassian HipChat (@HipChat) June 10, 2015
So, what are the options for a contractor who must work with several HipChat teams at the same time? Empirical evidence shows that email and Skype are popular. This, of course, makes life difficult for both the contractor and the client organization.
Sameroom offers an imperfect, but sensible solution: your client creates a Sameroom Portal to a room designated for communication on your project in their HipChat team, and shares the Portal URL with you. You then connect through the Portal with your own HipChat team. This way, you can connect to many HipChat teams from a single HipChat UI.
If you're working with a company on HipChat and are struggling to configure a reasonable setup for real-time communication, have the company create Portal for you here: https://sameroom.io/create-a-portal.
(If there are security concerns, we have published the Sameroom Security Overview that answers some of the most common security questions.)
After you connect your own room to theirs through the Portal, you can choose to pay for the resulting Tube by flipping a switch on the Manage page.
Here's a short video that explains the concept (for Slack, but the flow is nearly identical for HipChat):
If you have any questions, we’re watching our Twitter account like hawks—happy to answer any questions there.
p.s. You don't actually have to use HipChat to work with a team on HipChat. Use whatever chat service you like, even Telegram.